Terms & Conditions
These Terms and Conditions are relevant to all orders, placed directly through the Immobiliser Direct website, or via the telephone.
If the client has any questions relating to these Terms and Conditions, please contact the Immobiliser Direct office.
General Terms and Conditions
Each order from or through Immobiliser Direct, will be subject to the following Terms and Conditions. Please note, they do not affect the clients’ statutory rights. To order goods through Immobiliser Direct, the purchaser must be 18 years of age or over.
All products and prices, including special offers, are subject to change without notice. We will make our best endeavours, to try to ensure product information, with prices, are accurate. At any time, we reserve the right to refuse, or cancel, any orders for goods that have been advertised wrongly, whether for price or product information; even if payment has been made.
If we discover that any products, or pricing errors, have been made before or after we process the clients order, the client will be notified as soon as possible, and the client will be offered the option to re-order, or cancel.
All products purchased from Immobiliser Direct, are supplied with a minimum FULL 1 Year manufacturer’s warranty (unless stated differently at time of purchase) covering parts and labour. The client’s goods will be covered against any faults from the date of delivery; however this warranty will not cover misuse, neglect, or accidental damage.
DeliveryImmobiliser Direct will either post the goods directly to the customer, if required, when full payment has been received, or the engineer will bring the goods when he or she arrives to install the goods. We will only post goods under certain circumstances, which will need to be agreed, since there are some goods that cannot be supplied directly to customers.
We will post nationwide orders, within 7 working days of the payment being cleared.
We will endeavour to deliver any goods directly to the client, within the time-line stated. This is subject to availability, since a delay in the delivery of goods, is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate, and we shall not be liable for any direct or indirect losses, costs, damages, charges or expense caused by any delay, for delivery of the goods.
If any of the goods are temporarily out of stock, we will notify the client of this position, and the client should allow up to 14 days for dispatch of any goods. For delays of more than 14 days, the client will have the right to cancel the order, and we will refund any money paid by the client, for any of the goods purchased.
As soon as we have delivered the goods to the address supplied with the order, the client will be responsible for those goods. We will only deliver goods to the address supplied to us with the order, although this may be an alternative address to that registered with the credit/debit card company. Posted goods will always require a signature.
From the time of receipted delivery of the goods, any loss or damage to the goods shall be at the client’s own risk. Any transit damage to the goods, shortages or incorrect goods supplied, must be noted on the delivery consignment note at the time of delivery, and the client needs to contact the Immobiliser Direct office immediately.
Immobiliser Direct accepts most major credit and debit cards, but also has a Paypal account. When the order for goods is taken, the client will be asked for the client’s e-mail address, postal address, where the credit/debit card is registered, and the client’s phone number.
Payments made by credit card may be subject to an extra 2.5% bank charge. An order for goods will only be processed, when authorisation of the credit/debit card has been received.
When an order is taken by Immobiliser Direct, a confirmation email will be sent directly to the client email address (where applicable). This email will confirm the goods ordered, the price of the goods ordered, and the date of installation.
Immobiliser Direct will also allocate an installation engineer for the agreed date.
If the client cannot attend or make their vehicle available to the engineer, for whatever reason, the client must contact the Immobiliser Direct office within 24 hours of the allocated installation time, otherwise charges will be incurred.
Immobiliser Direct will not incur any liability for goods that cannot be delivered, or an installation that cannot take place at the arranged date or time; due to reasons beyond the Companies control.
In these instances, Immobiliser Direct will endeavour to reschedule the client’s booking, at the client’s earliest convenience, or offer a full refund upon returning any goods from the client, providing they have been returned in the original packaging, and not been used or damaged in any way.
The client must understand that all products fitted by the Immobiliser Direct engineers, will be fitted to Immobiliser Direct and Autowatch approved methods. Fitting may consist of soldering to existing vehicle wiring looms, and the use of various other connector fittings to the vehicle, and it’s wiring systems. Soldering may be the only way to connect some wiring, and is widely recognised as a safe and professional way to carry out an electrical connection, where applicable.
Due to the enormously varied warranty and insurance cover of the vehicles from manufacturers and insurance companies, it is the customer’s responsibility to ensure that the fitting of any products, or components, with the Immobiliser Direct and Autowatch fitting methods used, do not affect or undermine, the vehicle warranty or insurance cover. Customers are advised to check before installation commences.
Any invalidation or restriction of any vehicle warranty or insurance cover, due to a customer having any goods fitted by Immobiliser Direct, or by the fitting process outlined, is the sole responsibility of the customer.
Immobiliser Direct will use fully qualified, tested and authorised engineers. From time-to-time, we may use fully qualified sub-contracted engineers, to carry out installations to meet the client’s requirements and scheduled appointment dates and times.
In the rare event of faulty goods, or possible defective workmanship, the client agrees to allow the Immobiliser Direct engineers free access to the vehicle, at an agreed date and time, to enable assessment of goods, assessment of workmanship, and to carry out repair, or to replace goods or products, if deemed necessary by Immobiliser Direct.
There may be extra charges levied for an engineer to visit a particular site, such as the client’s home or office address, to undertake installation or any other work. Certain types of vehicles may also be subject to extra charges due to the complexity of the work undertaken. All prices will be agreed prior to any work being carried out.
Availability of Products
All of the Immobiliser Direct products are subject to availability, and can be changed without notice at any time. The client will be notified as soon as possible regarding the change. Please note that any product information, such as availability, supplied on our website or any other advertising media, is an estimate.
In the unlikely event that the client’s goods are faulty, damaged, or there are any shortages in the delivery, please contact the Immobiliser Direct office immediately, quoting the order reference, invoice number, and details of the problem.
Cancelling or Returning Goods
If the client is not totally satisfied with the goods from Immobiliser Direct, for any reason, the client has the right to cancel the order within 14 days from date of order for a full credit or refund, less any delivery charges.
It is the client’s responsibility to return goods in their new, re-saleable condition, and in their original box or packaging. The client will be wholly responsible for the return of the goods and any associated costs of return, with insurance.
If Immobiliser Direct receives returned goods back from a client in a damaged state, or in a non re-saleable or incomplete condition, the goods will be returned to the client. The cost of return postage will be charged to the client’s account.
Immobiliser Direct will expect the client to contact the office before returning any products, within 7 days from the delivery date. If the client does not return the goods within 14 days of the client receiving the delivery, the client will be deemed to have checked the condition of, and accepted the delivery of the goods. At this point, the right to cancel the order will have been revoked, and Immobiliser Direct will not accept responsibility, and will not offer a refund or replacement goods.
Notification of Claims
If goods arrive with the client in a damaged condition, the client must make a note on the carrier’s delivery consignment, and it will be the client’s responsibility to inform the Immobiliser Direct office within 7 days of the delivery date.
It is the client’s responsibility to sign for the correct goods as shown on the carrier’s delivery consignment note, and as ordered. Any changes to the expected goods must be noted on the consignment note, and it will be the client’s responsibility to notify the Immobiliser Direct office within 7 days from delivery.
It is the client’s responsibility to notify the Immobiliser Direct office, of any incorrect goods supplied within 7 days of the delivery date.
Immobiliser Direct cannot accept liability for goods lost in transit, unless we are notified within 7 days from the expected delivery date.
If a client returns goods to the Immobiliser Direct office, and they are found to be in perfect condition, and in full working order, the goods will be returned to the client and an administration fee of 10% of the originally agreed price of the goods, along with the cost of postage, will be charged to the client’s account.